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Customer-Centric Open-Bookİ: Driving Results With Your Customers 

NCEO Webinar replays are the recorded version of our live Webinars, using PowerPoint presentations viewed online. To purchase a twelve-month subscription providing unlimited access to all recorded Webinars, including this one, follow this link. If you have a current subscription to the replays, log in here. (Replays are not available for individual purchase). Please contact Andrea Johnson at 510-208-1309 or for additional information.

This replay was recorded on May 16, 2017.

About This Meeting

This webinar will explain how to improve revenue and profitability through the combination of customer centricity and open-book management using case examples. The two concepts complement one another, as the economics come alive by understanding what customer really value, then focusing your company on profitably delivering that value, driving profitably growth, increasing the value of your ESOP company.


Bill Fotsch

presenter photologo

Open-Book Coaching

Bill has helped over 400 companies improve their business results and the lives of employees who drive those results by applying Open-Book principles. Clients include Southwest Airlines, BHP-Billiton and Capital One, and hundreds of privately owned companies. Bill's team's compensation is tied to client results, aligning interests. He has invested in three coaching clients. With his partner John Case, Bill writes biweekly articles for Forbes and Harvard Business Review articles.