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Customer-Centric Open-Bookİ: Driving Results With Your Customers 

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This replay was recorded on May 16, 2017.

About This Meeting

This webinar will explain how to improve revenue and profitability through the combination of customer centricity and open-book management using case examples. The two concepts complement one another, as the economics come alive by understanding what customer really value, then focusing your company on profitably delivering that value, driving profitably growth, increasing the value of your ESOP company.


Bill Fotsch

presenter photologo

Open-Book Coaching

Bill is president of Open-Book Coaching LLC. He has helped more than 400 companies improve their business results and the lives of the employees who drive those results by getting all employees to think and act like owners. Bill has worked with Southwest Airlines, BHP-Billiton, Carlson Travel, Capital One, and hundreds of small- to medium-sized, privately owned companies. Their compensation is tied to client results. Bill has invested in three coaching clients. With his partner John Case, they have written over 70 bi-weekly Forbes articles, and most recently the Harvard Business Review article, "More than a Paycheck."