Event Manager

Organization: National Center for Employee Ownership

Position Title: Event Manager

Location: Remote

Supervisor: Senior Director of Events

FLSA Status: Non-exempt

About the National Center for Employee Ownership

The National Center for Employee Ownership (NCEO) is the nation's leading organization for resources and information about employee ownership. Our work includes publications, conferences, surveys and research, seminars, webinars, training, outreach, and more. We have about 3,000 members, primarily consisting of employee-owned businesses, companies considering employee ownership, and service providers.

Position Summary

The Event Manager is responsible for the operational planning and execution of the NCEO’s portfolio of educational events, including conferences, seminars, and virtual programs. This role manages event logistics from planning through post-event evaluation while collaborating cross-functionally with internal teams, vendors, speakers, and sponsors to deliver high-quality experiences aligned with the NCEO’s mission.

Essential duties and responsibilities include the following. Other duties may be assigned.

Key Responsibilities

Core Responsibilities

Develop and manage the essential event timelines within the NCEO events portfolio, including end-to-end logistical management of all owned and managed events of the NCEO (The Annual Conference, The Forum, Webinars, small seminars, local and regional meetings)

Event Planning & Logistics

• Collaborate with the Senior Director of Events and the Events Director on event design concepts and execution, strategy, contract administration, attendee engagement, experience, and ensure creative objectives are adhered to
• Plan, coordinate, and execute large-scale conferences and events for NCEO, including the Annual Conference, The Forum, and seminars, overseeing end-to-end logistical management
• Own end-to-end processes for ‘Is an ESOP Right for You?’ and other small regional meetings, including: project timeline creation, resetting event management platform for speakers and sponsors, marketing collateral, registration, attendee management, food and beverage, accommodations, continuing education, vendor management, and onsite execution.
• Monitor key performance indicators, event budgets, and metrics, ensuring events meet attendance and sponsorship goals
• Evaluate post-event attendee and education data to identify areas for improvement and implement changes for future events
• Coordinate external continuing education and other accreditation requirements for educational events, including post-event reporting and attendee certification.

Speaker & Content Management

• Execute the end-to-end speaker content management and sponsorship package execution, building upon past success and identifying new opportunities while leveraging a suite of technology products
• Support food and beverage plans, outlined by the Senior Director of Events and the Events Director, while ensuring accurate BEOs and F&B guarantees

Stakeholder Management

• Manage venue collaborations and ancillary departments to produce a seamless event
• Develop and maintain relationships with stakeholders to ensure event success
• Support event registration and related processes, including vendor interface, pre-event, on-site, and post-event activities.
• Provide top-tier customer service for attendees, sponsors, and stakeholders, managing event logistics and finances within budget constraints
• Fulfill organizational expectations by leading efforts of cross-collaboration with partner organizations for event success
• Maintain growth protocols aligned with NCEO's strategic membership goals and manage marketing campaigns and content for target audiences

Marketing & Promotional

• Collaborating with marketing teams on promotional materials and campaigns
• Provide top-tier customer service for attendees, sponsors, and stakeholders, managing event logistics and finances within budget constraints
• Craft compelling content for event promotions, including emails, social media posts, event websites, and print materials, ensuring consistency with the NCEO's brand voice and objectives.

NCEO Organizational Expectations

• Attend and participate in bi-weekly staff meetings and other staff work meetings as needed
• Be prepared to answer common questions/requests from other department teams, members, speakers, sponsors, and attendees; be ready to answer incoming customer service inquiries when needed.
• Coordinate, organize, and execute annual staff strategic planning retreat to include: housing, flights, food and beverage, AV, transportation, activities, etc.

Supervisory Responsibilities

• This job has no supervisory responsibilities

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Education and/or Experience

• Minimum of two to three years of applicable event management and/or project management experience.

• Certificates, Licenses, Registrations: Bachelor’s degree preferred

Event Specific Skills:

• Budget Management
• Contract Negotiation
• Vendor Management
• Food & Beverage Planning / Management
• Event Technology Platforms (Cadmium, Hubspot, Google Suite, Cvent, Passkey, Social Tables, Canva)
• Event Data Analytics
• Risk Management & contingency planning

Analytical - Ability to work independently with self-direction.

Job Knowledge - Knowledge of the principles and practices of NCEO programming, technology and core values. Exhibits the ability to learn and apply new skills; keeps abreast of current developments; displays understanding of how position relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Customer Service - Excellent customer service skills to interact with members, event speakers, sponsors, and academics in the field. Consistently interact with anyone who contacts the NCEO to provide thorough, timely, and accurate answers and, when possible, to suggest ways the NCEO might help them beyond the purpose they contacted us about. Know when we need to refuse a request and follow best practices to minimize resulting bad feelings.

Teamwork -Professional and comfortable approaching and working with other staff to correct deficiencies and develop strategies for improvement. Expresses ideas and thoughts verbally; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.

Cooperation - Flexibility and willingness to assist with meeting program needs as they arise. Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Time Management - Effectively manage multiple responsibilities and deadlines associated with event planning, coordination, execution, and post-event evaluation while prioritizing tasks to ensure seamless operations and successful outcomes.

Conflict Resolution - Confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports the organization's goals and values.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.

Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Demonstrated background in marketing and communications. Ability to communicate effectively with other employees, clients, the general public, other agency personnel and public officials. English speaking required.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Ability to manage and make progress on multiple projects simultaneously. Computer skills: Google Suite, Microsoft Office Suite, Zoom, Survey Monkey, Asana, Constant Contact, Hootsuite, project management tools, databases, and basic web editing.

Physical Demands: While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 35 pounds.

Travel Expectations: for the purposes of planning, attending, and/or contributing to NCEO events, it is necessary to travel by auto, air, or other such transportation 4 - 6 times in a calendar year.

Acknowledgements: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.  

To apply

Send your resume and a cover letter to Megan Drees at mdrees@nceo.org.